Step 1: Check if the drive is in Device Manager
If nothing happens in Windows when a disc is inserted into the drive, the drive might not be detected in Windows. Use these steps to see if the CD/DVD drive is recognized in Device Manager.
Click Start , and enter Device Manager into the Search field. Click Device Manager .
Figure 1: Opening Device Manager
Opening Device Manager from the Search field
Double-click DVD/CD-ROM drives .
Figure 2: Device Manager
Device Manager
If a name for a CD/DVD drive is not listed in Device Manager, the rest of these troubleshooting steps will not help. Instead refer to the HP support document CD or DVD Drive is not Detected (Windows 7) .
If the CD or DVD drive is listed, continue using these steps to troubleshoot problems related to disc.
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Step 2: Make sure AutoPlay is set
If AutoPlay is set to take no action when discs are inserted or if AutoPlay is not enabled, nothing may happen when a disc is inserted. Even though you may want to open discs through Windows Explorer or other software means, use the following steps to make sure AutoPlay is enabled so that discs can be more easily tested in future steps:
Click Start , and then click Default Programs .
Click Change AutoPlay settings .
Figure 3: Default Programs
Default Programs
Make sure Use AutoPlay for all media and devices is selected. If not, select it.
Figure 4: AutoPlay settings
AutoPlay settings
Select Ask me every time next to every CD and DVD item.
Click Save when done.
Step 3: Check discs
Common causes for CD/DVD failures are damaged or poorly manufactured discs. Plastic discs can be easily scratched and data on the disc can be destroyed if left in the sun. Discs damaged by sun must be replaced. If a disc is scratched, try to clean or repair the disc. Most home electronic stores offer disc repair kits at minimal cost.
CAUTION: When using disc repair kits, allow extra drying time above that required by the manufacturer. If the liquid from the repair kit has not dried thoroughly, the liquid may come off of the disc when the disc spins up. This can damage the optics inside the drive and make matters much worse.
Use the following steps to help determine if discs or the drive need further attention:
If nothing happens in Windows when a disc is inserted into the drive, the drive might not be detected in Windows. Use these steps to see if the CD/DVD drive is recognized in Device Manager.
Click Start , and enter Device Manager into the Search field. Click Device Manager .
Figure 1: Opening Device Manager
Opening Device Manager from the Search field
Double-click DVD/CD-ROM drives .
Figure 2: Device Manager
Device Manager
If a name for a CD/DVD drive is not listed in Device Manager, the rest of these troubleshooting steps will not help. Instead refer to the HP support document CD or DVD Drive is not Detected (Windows 7) .
If the CD or DVD drive is listed, continue using these steps to troubleshoot problems related to disc.
hide
Step 2: Make sure AutoPlay is set
If AutoPlay is set to take no action when discs are inserted or if AutoPlay is not enabled, nothing may happen when a disc is inserted. Even though you may want to open discs through Windows Explorer or other software means, use the following steps to make sure AutoPlay is enabled so that discs can be more easily tested in future steps:
Click Start , and then click Default Programs .
Click Change AutoPlay settings .
Figure 3: Default Programs
Default Programs
Make sure Use AutoPlay for all media and devices is selected. If not, select it.
Figure 4: AutoPlay settings
AutoPlay settings
Select Ask me every time next to every CD and DVD item.
Click Save when done.
Step 3: Check discs
Common causes for CD/DVD failures are damaged or poorly manufactured discs. Plastic discs can be easily scratched and data on the disc can be destroyed if left in the sun. Discs damaged by sun must be replaced. If a disc is scratched, try to clean or repair the disc. Most home electronic stores offer disc repair kits at minimal cost.
CAUTION: When using disc repair kits, allow extra drying time above that required by the manufacturer. If the liquid from the repair kit has not dried thoroughly, the liquid may come off of the disc when the disc spins up. This can damage the optics inside the drive and make matters much worse.
Use the following steps to help determine if discs or the drive need further attention: